30-Day Returns

We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging with tags attached.

How to Return

Email support@jseajewelry.com with your order number. We will send a return authorization. Please ship the item back within 14 days of authorization.

Who Pays Return Shipping

• Defective, damaged, or wrong item: we cover return shipping.
• Change of mind: you cover return shipping and any customs duties or fees on the return. We recommend a trackable shipping method.

After you contact support@jseajewelry.com, we will provide the return address. Please do not ship items back before receiving authorization.

Prefer an exchange or store credit? Ask us for a prepaid return label — available only when you choose exchange or store credit.

Final Sale

The following cannot be returned for a change of mind:

• Personalized, custom, or engraved items
• Opened earrings (hygiene)
• Gift cards
• Sale items marked final sale

If a custom or engraved piece arrives defective, or differs from the design or size you approved, contact us for a replacement or full refund.

Refunds

After we receive and inspect your return (usually within 5–10 business days), we refund the product price to the original payment method.

• Original outbound shipping is non-refundable.
• We do not deduct PayPal or Stripe processing fees from your refund.

Minor Imperfections

Handmade and finished jewelry may show slight color variation (including differences between screen displays and the piece in hand), normal craft marks, or tiny measurement tolerances. These are not considered defects.

Refused Delivery & Unpaid Customs

If a package is refused, returned by customs, or undeliverable because duties or taxes were not paid, you are responsible for the original shipping cost and any return shipping fees. Any refund will be for the product price minus those fees.

Exchanges

Exchanges are subject to stock. If the new item costs more, you pay the difference; if less, we refund the difference.