FAQ

Orders & Shipping

How do I place an order?

Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

What shipping options are available?

We offer standard and express shipping options. Free shipping is available on orders over $99. Delivery times vary by location.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact our support team to initiate a return.

How do I exchange an item?

To exchange an item, please contact our customer service team. We will guide you through the process and help you find the right replacement.

Product Information

What materials are used in your jewelry?

Our jewelry is crafted from high-quality materials including freshwater pearls, sterling silver, and gold-plated finishes. Each product page lists specific materials.

How do I care for my pearl jewelry?

Store your pearls in a soft pouch, avoid contact with chemicals and perfumes, and clean gently with a soft cloth. Avoid wearing pearls while swimming or showering.

Are your pearls real?

Yes, we use genuine freshwater pearls and other natural gemstones. Each piece is carefully selected for quality and luster.

Account & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.

How do I create an account?

Click on the Sign In link at the top of the page and select Create Account. Fill in your details to register.